Refund & Cancellation Policy

At Ecommerce Checkpoint LLC, we are committed to delivering exceptional results and maintaining transparency in all our business practices. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed.

Service Fees vs. Third-Party Costs

It's important to understand the distinction between our service fees and third-party costs:

• Service Fees: Monthly fees paid to Ecommerce Checkpoint LLC for optimization services, strategy, implementation, analytics, and ongoing support.
• Third-Party Costs: Expenses paid directly to third parties such as advertising platforms (Facebook, Google), analytics tools, apps, plugins, or other services. These are separate from our service fees and are non-refundable as they go directly to external providers.

Service Fee Refund Policy

Initial 30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all new client engagements:

• If you're unsatisfied with our service within the first 30 days, you may request a full refund of service fees (not third-party costs)
• Refund requests must be submitted in writing to admin@ecommercecheckpoint.com
• We will process approved refunds within 7-10 business days
• This guarantee applies only to first-time clients and cannot be used on renewed contracts
• You must provide specific feedback about why you're unsatisfied to help us improve

After Initial 30-Day Period

After the initial 30-day satisfaction guarantee period:

• Service fees are non-refundable for work already performed
• You may cancel at any time with 30 days written notice
• Upon cancellation, you will be responsible for service fees through the end of the notice period
• Partial month refunds are not available
• All deliverables and implementations completed remain yours

Third-Party Cost Refund Policy

Third-party costs (advertising spend, tool subscriptions, platform fees, etc.) are non-refundable under all circumstances because:

• These funds are paid directly to external platforms and service providers, not to Ecommerce Checkpoint LLC
• Advertising impressions and services are delivered in real-time and cannot be reversed
• Third-party platform policies do not allow refunds for services rendered
• You maintain full ownership and control of all accounts and subscriptions
• All third-party expenses are approved by you before incurring

Cancellation Policy

How to Cancel

To cancel your service agreement:

1. Submit written notice to admin@ecommercecheckpoint.com with "Service Cancellation Request" in the subject line
2. Include your company name, account details, and desired effective cancellation date (minimum 30 days from notice)
3. We will confirm receipt within 2 business days
4. A final invoice will be sent for services through the end of the notice period
5. We'll schedule a transition call to ensure smooth handoff of all systems and data

Minimum Contract Terms

Most service agreements include a minimum term commitment:

• Standard Contracts: 3-month minimum commitment for all services
• Custom Enterprise Contracts: Terms vary based on individual agreements and scope
• Early cancellation within the minimum term may result in early termination fees as outlined in your service agreement
• The early termination fee typically equals 50% of remaining contract value

What Happens When You Cancel

Upon service cancellation:

• You retain full ownership of your store, all data, and customer information
• All implemented optimizations, code changes, and improvements remain yours
• We provide a comprehensive final report detailing all work completed
• We offer a transition document with recommendations for continuing optimization
• Access to our proprietary tools, dashboards, and platforms will end on the cancellation date
• All analytics tracking and custom implementations remain functional
• We can provide documentation and training for your team if requested
• All confidentiality obligations remain in effect per our service agreement

Service Suspension

We reserve the right to suspend or terminate services immediately without refund if:

• Payment is not received within 15 days of the due date
• Client violates platform policies, terms of service, or applicable laws
• Client provides false, fraudulent, or misleading information
• Client engages in prohibited, illegal, or unethical business activities
• Client violates our Terms of Service or this Refund Policy
• There is evidence of fraud, chargebacks, or payment disputes

Refund Processing

When a refund is approved:

• Refunds are processed using the original payment method
• Processing time is 7-10 business days from approval date
• Bank or credit card processing may take an additional 5-7 business days
• You will receive email confirmation when the refund is initiated
• We provide a detailed breakdown of the refund amount and calculations

Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute:

• Services will be immediately suspended pending resolution
• We will provide all documentation to your payment processor
• Unwarranted chargebacks may result in permanent service termination
• You will be responsible for all chargeback fees and legal costs
• We encourage direct communication to resolve any billing concerns before initiating disputes

Dispute Resolution

If you have concerns about billing, services, or refunds:

1. Contact Your Account Manager: Reach out immediately to discuss the issue
2. Escalate if Needed: Email admin@ecommercecheckpoint.com if unresolved
3. Management Review: We will investigate and respond within 5 business days
4. Mediation: If still unresolved, we'll engage in good-faith mediation

All disputes will be handled fairly and professionally with the goal of mutual satisfaction.

Special Circumstances

In cases of extreme hardship, technical failures on our part, or other extenuating circumstances, we may consider exceptions to this policy on a case-by-case basis. Factors we consider include:

• Documented technical failures preventing service delivery
• Significant personal hardship or business circumstances
• Force majeure events affecting your business
• Material breach of service agreement by Ecommerce Checkpoint

Please contact us at admin@ecommercecheckpoint.com to discuss your specific situation.

Non-Performance Scenarios

If we fail to deliver services as outlined in your agreement:

• You may request a pro-rated refund for undelivered services
• We will work to remedy the situation before processing any refund
• Documentation of non-performance must be provided
• Refunds will be calculated based on actual work completed vs. contracted scope

Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date.

However, any changes will not affect existing service agreements unless both parties agree to amended terms in writing. Your existing contract terms will remain in effect for the duration of your agreement.

State-Specific Rights

Some states provide additional consumer protection rights. This policy does not limit any rights you may have under applicable state law. If any provision conflicts with your state's consumer protection laws, those laws will take precedence.